- Does the quoted price include gratuities?
Yes, the quote provided to you includes tolls and gratuities.
There are no other charges or hidden fees.
- How do I make a reservation?
You can make reservation online by clicking the reservation link or by calling
our 24-hour service number 215-485-7265.
- How do I pay for the ride?
You can pay the driver directly with cash, traveler check,
credit card on the day of your travel or prepay by calling our
reservation line with your credit or debit card.
- Once I submit a reservation, will I get a confirmation?
Yes, your reservation request will be reviewed and confirmed by phone. You will
also receive a confirmation notice via email, phone or fax.
- What if I am unable to arrive in time for a reservation?
If a client fails to show up at the scheduled pickup time and/or location, he or she will be charged the full rate. To avoid being charged you must cancel no later
than 4 hours prior to the scheduled pickup time.
- Can we make additional pickups or drop-offs?
Yes, we will make one extra stop for a charge of $10.
The extra stop must be pre-scheduled with a dispatcher and in the vicinity of the primary stop.
If the second stop is not in the same community, it will be considered a separate trip and will be charged as such.
Our drivers are not able to set up additional pickups or take reservations. You must contact a dispatcher to do so.
- Can I smoke in the car?
No, all of our vehicles are non-smoking.
- How can I cancel and what is your cancellation policy?
To avoid charges you must cancel your reservation 4 hours priort to scheduled pickup
time. Reservations canceled between 2 and 4 hours prior to pickup time will be charged
$75 late fee. No shows and cancellations less than 2 hours prior to pickup up time
will be charged full price.